Privacy policy

Last updated: October 11, 2026

This Privacy Policy explains how House of Casa (“we”, “us”, “our”) collects, uses and protects your personal information when you visit or make a purchase from houseofcasa.com (the “Site”).

Personal Information We Collect

Device Information

When you visit our Site, we automatically collect information about your device, including your:

  • IP address
  • Browser type
  • Time zone
  • Cookies installed on your device
  • Pages or products viewed
  • Referring websites or search terms
  • How you interact with the Site

We refer to this collectively as Device Information.

We collect Device Information using:

  • Cookies: data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable them, visit http://www.allaboutcookies.org.
  • Log files: these track actions on the Site and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
  • Web beacons, tags and pixels: electronic files used to record information about you and understand your browsing behaviour.

Order Information

When you make a purchase or attempt to make a purchase through our Site, we collect your:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely via Shopify’s PCI-compliant systems)

When we talk about “Personal Information” in this Privacy Policy, we are talking about both Device Information and Order Information.

How Do We Use Your Personal Information?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • communicate with you;
  • screen our orders for potential risk or fraud; and
  • when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site. For example, we generate analytics about how our customers browse and interact with the Site, and assess the success of our marketing and advertising campaigns.

Sharing Your Personal Information

We share your Personal Information with third parties to help us use it as described above. For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information at https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information at https://policies.google.com/privacy, and opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout.

We may disclose your Personal Information:

  • to comply with Australian law;
  • if you violate our Terms & Conditions; or
  • to protect our rights or respond to lawful requests.

Behavioural Advertising

We use your Personal Information to provide targeted advertisements or marketing communications we believe may be relevant to you.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://thenai.org.

You can opt out of targeted advertising using the links below:

You may also opt out via the Digital Advertising Alliance at http://optout.aboutads.info.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Data Retention

When you place an order through the Site, we will keep your Order Information for our records unless and until you ask us to delete this information.

Currency Conversion Tool

By using our website, you agree to allow third parties to process your IP address in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie that is automatically removed when you close your browser). We do this so that your selected currency stays consistent while you browse, and prices convert to your local currency.

SMS Marketing

If you opt in to receive marketing communications, you agree to these terms and conditions.

By entering your phone number when subscribing to our database, or by entering a competition run by House of Casa, you agree that we may send you text notifications (about your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition of any purchase.

Your phone number, name and purchase information will be shared with our SMS platform, Klaviyo. This data will be used to send you targeted marketing messages and notifications. When text messages are sent, your phone number will be passed to a text message operator to fulfil delivery.

If you wish to unsubscribe from text messages from House of Casa, click the unsubscribe link in our messages. Message and data rates may apply.

How to Withdraw Consent

You may withdraw consent at any time by contacting info@houseofcasa.com.

Shopify (Hosting & Payments)

Our store is hosted on Shopify Inc., which provides the secure ecommerce platform we use.

Your data is stored through Shopify’s:

  • secure databases
  • encrypted servers
  • PCI-compliant payment systems

If you choose a direct payment gateway, Shopify stores your credit card data securely using PCI-DSS standards. Your payment information is retained only as long as necessary to complete your transaction.

For more information:

Third-Party Services

We use trusted third-party providers to help operate our business, including:

  • payment gateways
  • shipping carriers
  • email/SMS platforms (e.g. Klaviyo)
  • analytics tools (e.g. Google Analytics)
  • currency conversion tools
  • advertising platforms (e.g. Meta, Google Ads)

These providers only collect, use and disclose your information to the extent necessary to perform their services.

Some providers may operate in other jurisdictions, so your information may be subject to the laws of those regions.

Once you leave our Site or are redirected to a third-party website, this Privacy Policy no longer applies.

Cookies

We use cookies to:

  • maintain your shopping cart
  • track browsing behaviour
  • improve site performance
  • support currency conversion
  • deliver personalised content

You may disable cookies through your browser settings, but this may affect your experience on our Site.

Your Rights

You may request:

  • access to your personal information
  • corrections or updates
  • deletion of your data
  • withdrawal of consent

To make a request, contact info@houseofcasa.com.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal or regulatory changes. Updates take effect immediately upon posting.

Contact Us

For questions, complaints or requests regarding your personal information, contact us by email at info@houseofcasa.com.