Help centre

Frequently asked questions

Everything you need to know about our outdoor textiles, orders and wholesale. Can't find an answer? We are always happy to help.

Our products

Are your cushions suitable for outdoor use?

Yes. Every House of Casa piece is made from water-resistant, sun-resistant outdoor fabric, designed for terraces, decks, daybeds, poolsides and alfresco dining.

Are the Casa Cabana cushions reversible?

Yes. Our Casa Cabana cushions are reversible, so you get two looks in every cushion: one side in a bold stripe and the other in a complementary design.

Do cushions come with an insert?

Our cushions are available two ways: as a cover only, or complete with an insert. Simply choose your option on the product page.

What sizes are available?

Isla and Lido are 50 x 50 cm, Sol is 60 x 60 cm, and our Zebra Collection is available in 50 x 50, 60 x 60 and 60 x 40 cm. Seat pads and tablecloth sizes are listed on each product page.

How do the colour stories work together?

Our colour stories (Paprika Rosa, Sea Mist, Casa Noir, Golden Zebra and Chocolate Zebra) are designed to layer. Mix two or three designs from the same story, or pair a zebra with a coastal stripe for an editorial look.

Care

How do I care for my cushions?

Brush off loose dirt and spot clean with mild soap and cold water. Air dry in the shade, and avoid tumble drying, bleach or harsh chemicals. Store undercover when not in use to maximise longevity. See our fabric & care guide for full instructions.

Can I leave cushions outside all year?

Our fabrics are made for the elements, but to keep colours bright for longer we recommend storing cushions indoors or in a covered area during heavy rain and when not in use for long periods.

Orders & shipping

Where do you ship?

We currently ship Australia-wide through our online store. For international orders, please contact us at info@houseofcasa.com and we will quote shipping individually.

How much is shipping and how long will it take?

Standard shipping within Australia is a $12.50 flat rate, and free on orders over $300. Orders with more than 3 cushions with inners and/or seat cushions are classed as bulky, as they ship at full volume, and shipping charges apply from $30 regardless of order value. Orders are packed within 1–3 business days, then usually arrive in 2–6 business days in metro areas and 4–10 business days in regional areas. See Shipping & Returns for full details.

What is your returns policy?

We do not accept change-of-mind returns, and sale items are final sale. If your item arrives faulty or damaged, email us at info@houseofcasa.com within 3 days of receiving your order with your order number and photos, and we will arrange a replacement or refund. See Shipping & Returns.

Wholesale

Do you offer wholesale?

Yes. We partner with boutique homewares stores, coastal lifestyle retailers, interior designers, property stylists and hospitality spaces. Learn about wholesale or apply to become a stockist.

Do wholesale cushions come with inserts?

Yes. All cushions supplied to our wholesale partners come complete with inserts, ready to merchandise.

Still have a question?

Our team is here to help with orders, styling advice and product questions.

Contact us